Effects of Service Recovery Efforts on Customers' Switching Intentions
نویسندگان
چکیده
منابع مشابه
reviewing and analyzing the impacts of perceived justice on customers’ behavioral intentions and perceived service quality
current research examines the impact of perceived justice (including distributive justice, procedural justice and interactional justice) on perceived service quality and customer behavioral intentions (including word of mouth, trust and revisit intention).statistical sample comprises 120 customers of iran insurance company in shiraz holding automobile insurance and have record of visiting the c...
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ژورنال
عنوان ژورنال: The Journal of the Korea Contents Association
سال: 2010
ISSN: 1598-4877
DOI: 10.5392/jkca.2010.10.7.377